Help
Frequently asked questions
Using Canadian Codes, checking sources, and managing your account.
Getting started
What is Canadian Codes?
Canadian Codes helps contractors, designers, and homeowners research Canadian building, fire, plumbing, electrical, and energy code questions. Answers use source documents where we have permission to search them. For other questions, the AI answers from its own knowledge and provides official links to check.
What jurisdictions does it cover?
You can ask about Canadian provinces, territories, and municipalities. Source documents are currently available for the Regina Building Bylaw and two New Brunswick regulations. Other jurisdictions receive AI guidance with official links for verification. Mention where the project is located in your question.
How do I ask a question?
Sign in and ask a question such as "How high does a deck guard need to be in Ontario?" Include the city or province and any relevant project details. You can ask follow-up questions in the same chat.
Can I use it on a job site from my phone?
Yes. Open Canadian Codes in your phone or tablet browser. Your saved chats are available when you sign in on another device.
Accuracy & sources
How accurate are the answers?
AI answers can be wrong or out of date, including answers with citations. Check the source text, applicable edition, and local amendments before using an answer on a project. The accuracy notice explains the limits of each answer type.
Why do some sources open a PDF and others open an external site?
We can display PDF pages and excerpts only where the publisher permits it. Other references point to the official publisher or explain how to find the document. An external reference does not mean the AI has checked that document.
What does "AI guidance" mean?
The AI answered from its own knowledge because the applicable text was unavailable in our source library. These answers may include values and section references. The official links help you verify them; they are not evidence that the model read the governing text.
How do I report a wrong or outdated answer?
Email support@canadiancodes.ca with the question or shared chat link. Include the source and section you believe are correct, if you have them.
Does Canadian Codes replace an engineer, architect, or code consultant?
No. Canadian Codes does not provide professional advice, stamped reviews, or permit approvals. Confirm decisions affecting safety, structural work, or compliance with a qualified professional or your local building department.
Billing & plans
What plans are available?
Free includes 3 questions a month. Pro includes 500 for CA$19/month, or CA$14/month billed annually. Crew includes 1,500 for CA$49/month, or CA$39/month billed annually. Limits are per account. Contact sales for Enterprise pricing and requirements.
Can I cancel anytime?
Yes. Open Plan & billing in your account to cancel renewal. Paid access continues until the end of your billing period. Cancellation does not automatically refund past charges.
Do you offer refunds?
During the paid beta, requests made within 14 days of your first subscription charge are generally reviewed for a full or partial refund, especially for lightly used accounts. Email support@canadiancodes.ca with your account email and charge date. See the refund policy for details.
Is there a free way to try it?
Yes. The Free plan includes 3 questions a month, source references where available, and saved and shareable chats. No card is required.
Privacy & data
What happens to the questions I ask?
We store your questions, answers, citations, and jurisdiction for your chat history. Questions and conversation context are sent to AI providers to generate answers. We do not use your questions to train our own models. The privacy notice lists our service providers and retention practices.
Do you sell my data?
No. We share data with service providers for sign-in, payments, hosting, email, storage, and AI processing, limited to what each service needs. See the privacy notice for the provider list.